Data Privacy Policy

At Play Regal Casino, we take your privacy seriously. This page explains what information we collect, how we use and protect it, and the choices you have about your personal data. It applies when you visit our website, contact us or use an account.

Information we collect

Personal data

When you create or use an account, we may collect your name, date of birth, contact details and account information. We may also request documents or other details needed to confirm your identity, protect your account or respond to a support request.

Technical and activity data

We collect information about how you access and use the website. This may include your IP address, device and browser details, pages viewed, login activity and interactions with account features. This information helps us keep the service working, investigate problems and identify unusual activity.

Transactional data

We keep records of deposits, withdrawals and other account transactions. These records may include transaction amounts, dates, payment method details and payment status. The information available to us depends on the payment method and the provider handling the transaction.

How we use your information

We use personal information to manage accounts, process transactions, provide support and communicate about account activity. We also use it to verify information where needed, maintain security, resolve disputes and meet obligations that apply to our services. We limit our use of information to purposes connected with operating and protecting the service, or other purposes explained to you when the information is collected.

How we protect and store data

We use measures intended to protect information against unauthorised access, loss and misuse. Access to personal data is limited to people and service providers who need it for their work. No online service can remove every security risk, so we also encourage you to use a strong password and keep your login details private.

We keep information for as long as it is needed for the purposes described here, including account administration, record-keeping and resolving enquiries. Retention periods can differ by type of information. When data is no longer needed, we delete it or take steps to make it no longer identifiable.

Cookies and tracking technologies

Cookies and similar technologies help the website function, remember preferences and show us how it is used. Some are needed for account and security features; others help us understand performance. You can manage cookies through your browser and, where available, the website’s cookie controls. Disabling certain cookies may affect how the site works.

Your privacy rights

You can ask to access the personal data we hold about you, correct information that is inaccurate or request deletion. You may also have other rights over how your information is used, subject to applicable law. We may need to confirm your identity before handling a request. In some cases, we must keep certain records even after an account is closed.

Sharing information with third parties

We may share relevant information with providers that support payments, identity checks, website operation or account security, where those services are used. We may also disclose information when required to do so by law or to protect users and the service. We do not share more information than is reasonably needed for the relevant purpose.

Changes to this policy

We may update this Privacy Policy when our practices or services change. The current version will be available on this page. Please review it from time to time to stay informed about how we handle your information.