General Terms and Conditions

These Terms and Conditions explain the rules for using Play Regal Casino’s platform and the services made available through it. They form the basis of the relationship between us and each account holder. By accessing or using the platform, you confirm that you have read and understood these terms. Play Regal Casino does not accept users resident in the United Kingdom, and these terms do not permit UK residents to register, deposit or play.

Account responsibilities

You are responsible for keeping your login details secure and for activity carried out through your account. Keep your account information accurate and up to date, and tell us promptly if you believe someone else has accessed it. Accounts are for individual use and must not be sold, transferred or shared. We may ask you to verify your identity, address, payment method or other account details. You must provide clear and accurate documents when requested. Withdrawals may be held while relevant checks are completed.

We may restrict or suspend an account where information is incomplete or inconsistent, we identify suspected unauthorised activity, or we have reason to believe these terms have been breached. We will take account of the circumstances and may request further information before deciding what action is appropriate.

Eligibility requirements

You may use the platform only if you meet the age and other eligibility requirements that apply where you live. You must not create or use an account if your country of residence is listed as restricted. The United Kingdom is a restricted country for Play Regal Casino. If you are in the United Kingdom, do not register, deposit funds or use the platform. We may close an account or restrict access if we find that a user is ineligible.

Acceptable platform use

Use the platform only for personal, lawful purposes and follow these terms and any instructions displayed with a service. Do not use another person’s account or payment method without permission, interfere with platform security, submit false information, or attempt to exploit errors or technical issues. Contact us if you notice a problem with your account or a transaction. We may review account activity and take proportionate steps to protect users, funds and the platform.

Bonuses and promotions

Promotions are subject to the specific terms shown when they are offered. Those terms may set out eligibility, qualifying payments, wagering requirements, expiry periods, game restrictions and any limits on bonus funds or winnings. Read the applicable terms before accepting an offer. If promotion terms differ from these general rules, the promotion terms apply to that offer. We may refuse or remove a promotion where eligibility requirements are not met or where we identify misuse. Promotions are not available to users in restricted countries.

Deposits and withdrawals

Payment options, limits, currencies and processing times depend on the options displayed for an eligible account. Use a payment method held in your name and check the details before confirming a transaction. We may carry out account and payment checks before approving a withdrawal, and may request supporting documents. A withdrawal request is not complete until our checks are finished and the payment is processed. Any applicable transaction limits or fees will be shown in the relevant payment information.

Disputes and responsible use

If you have a concern about your account or a transaction, contact our support team with your account details and a clear description of the issue. We will review the information available and respond through the contact channel provided. Use any account limits or account-closure options made available to you, and contact support if you need help locating them. You are responsible for using the platform only when eligible and in a way that remains manageable for you.

Updates to these terms

We may update these terms to reflect changes to the platform, its services or operational requirements. The current version will be made available on the platform with its latest update date where provided. Please review it periodically. If you continue to use the platform after revised terms take effect, that use will be subject to the updated terms. If you do not agree, stop using the platform and contact support about your account.